Change my address for internet services - without repaying

Lee-Dia
Lee-Dia Posts: 1 ✭✭
in Internet
I have schedule an appointment to the wrong address. I want to re-schedule another appointment, but Fizz asking to repay the whole package, but I paid already. Can you please let me know how to schedule the new appointment without double paying.

Answers

  • Mike
    Mike Posts: 21,749 ✭✭
    You need to contact the support, since they need to validate your address

    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/whats-my-rewards-program
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Danny M. #31189
    Danny M. #31189 Posts: 378 ✭✭
    Hello Lee-Dia, as Mike said, support will be able to help you with this easily.
  • Whizz
    Whizz Posts: 23,692 admin
    Hello Lee-Dia,
    I have verified and see that you've managed to contact us and one of my colleagues helped you further.
    If you need anything else, we are available between 8 am and 9 pm everyday or any time at https://fizz.ca/en/contact-us
    Thank you, have a great day!
    Adelina
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