Change my address for internet services - without repaying

I have schedule an appointment to the wrong address. I want to re-schedule another appointment, but Fizz asking to repay the whole package, but I paid already. Can you please let me know how to schedule the new appointment without double paying.


  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 19,165
    You need to contact the support, since they need to validate your address

    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at
    2- Click on this link:
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Hello Lee-Dia, as Mike said, support will be able to help you with this easily.
  • Whizz
    Whizz Posts: 10,230
    Hello Lee-Dia,
    I have verified and see that you've managed to contact us and one of my colleagues helped you further.
    If you need anything else, we are available between 8 am and 9 pm everyday or any time at
    Thank you, have a great day!
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