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My Mobile
Questions and answers about Fizz mobile services: data rollover, data gifting, the SIM card, activation, Add-ons, roaming, etc.
Discussion List
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sim activationHello everyone Following the instructions on the fizz site I begun my sim card activation and recei… -
Fizz call drops following 3 beepsI've encountered this problem in the past and now it's back.. Call time 12 minutes 1 second, three …
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Losing connectionI am getting three beeps and I lose phone connection. Help please.
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what’s up fizz, no service yesterday, no service todaywhat’s up fizz, no service yesterday, no service today
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Why can't I change my mobile plan?Today is September 22nd. My next billing cycle starts on September 26th. I want to change my plan f…
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Bug in the change of my mobile planThere's some bugs today around my new plan and cycle : I changed data from 1 Go to 5 Go, I still ha…
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US package upgradeI will be travelling to the US on October 9 for 8 days. Right now, I only have a domestic package o…
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Recently Purchased a new Plan, but did not receive dataAfter recently upgrading my plan to 5gb, my new month has started and I have not received any data.…
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New VoLTE Sim Card delays?Hi, I ordered 5 VoLTE sim cards on 25 August but they have not yet been delivered. Any suggestions …
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No SIM card, no chat box..I ordered my SIM card on Monday, and received a notice that it was delivered a day later. I have no…
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Is it normal that my account has been showing 'Activation Pending' for like 2 days?I recently got a SIM card from Fizz, and completed the activation process to switch from another co…
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How to choose when the next cycle startsThis is a question about my mobile plan. I get charged at the end of each cycle for the next cycle …
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how can I reactivate my plan?currently my plan is paid but it doesn't work. Its been more then 2 hours I need help
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Expected delivery time for new VoLTE SIM cardHello, I have received a courtesy email from Fizz telling me to order a complimentary update SIM ca…
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VoLTE Sim ordered but not receivedOrdered the new VoLTE sim card I was informed I needed to order late August but haven't received it…
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planete express and my sim card deliveryso i ordered a sim card and this morning i checked the status and it says “in a vehicle for deliver…
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how to track SIM card shippingHi, I ordered my new SIM card four weeks ago as instructed by FIZZ. And Fizz informed that I will r…
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Activation PendingGood day Fizz members, I've just sign-up last week on September 13th and I've activated my Sim on S…
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Password have been resetted!Anybody had issues with password on account being resetted and having to go by password reset sever…
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Horrible signal receptionNot the 1st time I used videotron's infrastructure, but this has to be the worse reception I have e…
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Why are my calls being disconnected after 13 minutes?I am having an issue with my phone giving me a three beep warning while I am in a call and at 13 mi… -
Is service down again today?I cannot send text messages this morning again. What is going on? Making me rethink this service pr…
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SIM card hasn't been activated yetHello, so I've been waiting for over 4 hours and my SIM card didn't get activated yet, I got an ema…
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Communication in case of an outage?Dear Fizz, So like many people on this forum, I had a service interruption this morning for a few … -
Both phones cannot send or receive callsIm trying to call out, saying I don't have a plan. Brother is calling me, saying my phone number is…
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My data hasn't been workingMy data hasn't been working since this morning It's so uncomfortable. I've used it well so far, but…
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I can’t send or receive text messages (SMS). Why?I recently activated a second mobile plan and device with Fizz, with no minutes or text or data, on…
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SIM CARD never receivedHi, I placed an order for a new SIM card (free of charge) following an email received on Aug 20, g…
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Internet is not working on my phoneI live in Saint-Bruno. Home internet is working but not the mobile network. For at least 2h the mob…
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LTE not workingDear Fizz, My homepage for Fizz is not opening currently and my LTE has stopped working, last I ch…
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