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My Mobile
Questions and answers about mobile services: data rollover, data gifting, the SIM card, activation, Add-ons, roaming, etc.
Discussion List
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I have a fizz mobile app but it seems like I'm alone in that category. Does anyone else have it?Even customer service didn't understand that I have it. Has the app been discontinued -
Failed to change the plan for four consecutive monthsWhat should I do if the plan has failed to change for four consecutive months? I have paid dozens o…
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What's wrong with fizz's system? Change plan failed for 4 consecutive monthsI have failed to change my plan for 4 consecutive months. Every time I contact customer service, I … -
Cause of dropped line? How to fix?For the past 3 weeks, I have been on 20-30 calls where the line was dropped for no apparent reason.…
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How reliable is the VOLTE test (dialling #TEST)?Hi, I swapped to the VOLTE sim a while ago for my Google Pixel 4a and thought I was all set for the… -
What is going on with Fizz not supporting phone?My phone should work with volte, what is going on? Do you really expect people to all trash their p…
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ActivationTo activate I keep getting the message "There has been an error please try again" what do…
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Plan Change Got Rejected ALL THE TIMEI've been with Fizz for about 1.5 years. While I haven't changed my plan often, I've encountered &q…
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How to request a re-send of the SMS # transfer.So, filled out the new account and steps to transfer my number, and never got the SMS from my origi…
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Volte sim cardHi I have my volte SIM card Why do they ask me for a picture of my credit
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Transferring eSIM from one phone to anotherHi, so I've currently got an eSIM in my iPhone XS and I'd like to transfer it to another phone (iPh…
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Unable to Text or Make Calls after Activation almost 24 Hours AgoI was chatting with support for a few hours this am and now have been waiting HOURS for my ticket t…
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Is there anyway to turn on my VoLTE?Hi guys, I'm using a Sony XQ-BC72 (Dual SIM card slot, international version) and VoLTE works perfe…
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Data not working in Saint LuciaI’m in Saint Lucia now and my data add-on that I paid (Latin America Zone 4) for is not working. I…
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Mobile plan change problem (yet another one)I have seen a few people had the same problem with changing their plans recently, but didn't find a…
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International call add-on doesn't workHi there, I bought the international call add-on (Hong Kong) last week. When I called, it didn't…
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Help! My Fizz Plan will automatically expire after 3 monthsWhilst I was getting assistance from a Fizz support agent today to transfer a telephone number, I w…
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100 GB Plan optionI remember the data plan can go up to 100GB per month but it looks like now 80GB is the maximum. H…
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Plan change problemHas anyone had problems with changing the plan? I have been trying to change my plan from 20 GB of …
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why I still receive phone calls even if I don't have any minute plan and 0 balance in wallet?why I still receive phone calls even if I don't have any minute plan and without a penny in the fiz…
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20 GB add onHi, I got the 20GB perk for 30 days. If I don't use all of it does it roll over to next month? T…
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I try to gift data to a Fizz memeberTrying to gift data to another Fizz member but a pop up says data cannot be sent as not an active m…
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Receiving incoming calls while travellingI will be travelling to South America and Centra America. How can I receive incoming calls made to …
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Lack of Offers on iPhoneIs it just me or has anyone noticed that there haven't been any offers on iPhones lately. I mean pl… -
iMessage - No Longer Registering after removing SIM CardHello, During vacation for two weeks I had removed my Fizz SIM card to use a local SIM card whil…
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