Unable to Text or Make Calls after Activation almost 24 Hours Ago

Jody
Jody Posts: 4 ✭
edited March 3 in Internet
I was chatting with support for a few hours this am and now have been waiting HOURS for my ticket to be processed. Cannot use my phone to make or accept any calls, nor can I text outside of Imessages. Trying to remain patient but this is a pretty extremely long time to wait. Phone still shows connected to Rogers as the primary line, and it also shows my phone number is connected to a travel line that is connected to Fizz.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 11,203 ✭✭
    edited March 3

    Hi @Jody

    Experiencing issues with texting and calling after activating your Fizz mobile service can be concerning, did you check your account to validate if you have any message.

    If you see plan active, power off your phone for about 1 minutes, then turn it back on. This can refresh your connection to the network.

    Ensure your phone is set to automatically select the Fizz mobile network. On Android: Settings > Connections > Mobile networks > Network operators > Search networks > Automatic/Fizz. On iPhone: Settings > Cellular > Network Selection.

    Test your Fizz SIM card in another compatible phone. If the issue persists, the problem might be with the SIM card or network. Conversely, try another active Fizz SIM card in your phone to determine if the issue is device-specific.

    Do you have a Fizz signal?

    Are you using SIM or eSIM? Did you activate it, if you are using multiple SIM in your phone

    What phone are you using? Is your phone compatible https://fizz.ca/en/faq/compatible-devices

    If nothing helps, contact the support https://fizz.ca/en/support

  • Whizz
    Whizz Posts: 24,518 admin

    Hello Jody  ,


    Sorry to hear about the issue.

    It appears that a ticket was raised , that would need more details on the issue.

    In addition to e-mail exchanges, our agents are always available in real time. We invite you to continue communicating with them preferably on chat as they need the extra details to re-open the ticket : https://fizz.ca/en/support

    I understand that it`s not a pleasant situation, but only with your cooperation the situation will be remedied.

    Thank you in advance for your understanding.
    Have a good one,
    Raul, Community Moderator

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