Is there anyway to turn on my VoLTE?

ArinaHashimoto

Hi guys, I'm using a Sony XQ-BC72 (Dual SIM card slot, international version) and VoLTE works perfectly on my another SIM card (currently roaming to Rogers). Is there anyway to turn on my VoLTE on my Fizz card? I have been looking into this for days.. Tried Pixel IMS, tried resetting everything related to network settings.. The last thing I tried is adding a IMS APN but Fizz does not allow me adding it (can't save it as a APN), even in the force adding APN mode.
Any suggestions? It's such a shame that no one in Fizz wants to help this.. Considered to switch to a OnePlus but I don't think their phones would work will Fizz neither. What a great customer service!

BradDoell

Good morning @ArinaHashimoto

From the FAQ: https://fizz.ca/en/faq/compatible-devices#3

“Now, the question on everyone’s lips, why are certain phones VoLTE certified for some Canadian operators, but not for others?   

A mobile phone’s VoLTE certification is the result of a technical and commercial agreement between the manufacturer and the operator. Because each operator sets its own requirements and certifications, a given phone may be compatible with VoLTE for one operator, but not for another.

Here are the reasons why compatibility may differ between operators:  

• Separate certifications: Each operator must certify the compatibility of a given phone with its own VoLTE network. If an operator has actively participated in this process and requested that the phone be compatible with its VoLTE configuration, the phone will be able to use VoLTE on that operator’s network.   
• Various VoLTE configurations: Operators may use slightly different technical configurations for their VoLTE service. A phone that is certified with one operator may not be compatible with another operator’s configuration.   
• Launch date: If an operator launches their VoLTE service and certifies a particular phone, that phone may not be compatible with another operator’s VoLTE if that operator has not yet launched their service or has not yet included that phone in their certification process. 
• Certification cycle: The certification process of a phone can continue for a few months following its commercial launch. If a device is declared non-compatible with an operator’s VoLTE configuration, it is rare for the manufacturer to modify the phone afterwards to make it compatible.

Note: If you bring your own phone, and that phone is not on our list of VoLTE-compatible phones, it could still have the VoLTE feature and be able to place calls on the LTE network. Fizz will not, under any circumstances, block or prevent the operation of VoLTE on a phone that hasn’t been certified by the company. If the phone is compatible with the Fizz VoLTE configuration, it will be able to make VoLTE calls. However, we cannot guarantee the proper functioning of that VoLTE service on our network.”

Cheers,

Brad

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the only option is trying alternative methods like app or rooting you phone but I believe that you should not do it

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Sony is not supported by Fizz for VOLTE.

How do I know if I can use my own phone with Fizz? | Fizz