Failed to change the plan for four consecutive months

sonina
sonina Posts: 5 ✭✭
edited March 6 in My Mobile

What should I do if the plan has failed to change for four consecutive months? I have paid dozens of dollars extra, and the customer service can't solve the problem of changing the plan failure. They just asked me to change the plan all the time and did not refund my extra fee.

Best Answer

  • Whizz
    Whizz Posts: 24,327 admin
    Answer ✓

    Hello sonina 

    We're really sorry for the inconvenience.

    I have contacted our technical team in order to speed up the process and update us with a resolution regarding the plan change order issue.

    Once they respond, we will get back to you via email. In the meantime, feel free to contact us directly for further details https://fizz.ca/en/support

    Your understanding and cooperation are highly appreciated!

    Have a great rest of the night!

    -Ingrid, Community Moderator

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