International call add-on doesn't work

phil0347
phil0347 Posts: 2 ✭
edited March 2 in My Mobile
Hi there,

I bought the international call add-on (Hong Kong) last week. When I called, it didn't work. What went wrong here? Anything I need to do before I make the call?

Things I have done before I made the call:

1. Turned off my phone and restarted it.
2. Tried to go to the advanced parameters on my account but didn't find any button that can turn off NO INTERNATIONAL CALL.
3. I'm in my coverage area (British Columbia)
4. Turn on my flight mode 30s and turn it off.

I am using iPhone and what else I can do?

Thanks a lot!

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 10,532 ✭✭
    edited March 2

    it seems that you did everything you should contact the support https://fizz.ca/en/support

    Do you have some messages? Did you try to call a different number?

  • Whizz
    Whizz Posts: 24,205 admin

    Hello phil0347 ,

    Sorry to hear about the issue.

    I verified your account and your plan is in good standing , if you tried the above steps and also made sure that you dialed the correct number, please reach our customer service : https://fizz.ca/en/support as they will need some precise details to investigate further.

    Thank you for your understanding.
    Have a good one,
    Raul, Community Moderator

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