Plan change problem
Has anyone had problems with changing the plan? I have been trying to change my plan from 20 GB of data to 1 GB of data since December but the system tells me it's working on it then rejects it. I keep getting told to resubmit but it still doesn't work. Not impressed with technical support.
Best Answer
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Hello quaildog,
Thank you for bringing this issue to our attention, and we sincerely apologize for the inconvenience you're experiencing with changing your plan.
I want to reassure you that I have escalated your situation to our technical department, and our team is currently working to resolve the problem as quickly as possible.
I understand how important it is for you to manage your plan, and we're doing everything we can to ensure this issue is addressed promptly.
You can follow the ticket progress directly from your Fizz account under My settings>My tickets.
Once they will provide us with an answer we will contact you via email.
In the meantime, if you have any other questions or need further assistance, please feel free to reach out.
We appreciate your patience and understanding.
Have a wonderful day.
-Mihai, Community Moderator0
Answers
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hi @quaildog
Your post is not clear can you clarify?
you can also contact the support if you change the plan but the change was not done0