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My Mobile
Questions and answers about mobile services: data rollover, data gifting, the SIM card, activation, Add-ons, roaming, etc.
Discussion List
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Does it matter that fizz can't run on 5g?Sometimes I notice my pixel 7 is using 5g rather then LTE. Actually quite often it's switching back… -
I am from Ontario and want to try Fizz but with a free SIMI dont feel comfortable with a $15 SIM why cant the SIM be free or rather give an eSIM -
Transfer Montreal number to Vancver?Hi, I moved from Montreal to Vancouver a few years ago and had to move to a different provider. I s…
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Lock in phone price?Just ordered a Fizz SIM and was wondering how do I lock in the plan I want for the price. Currently…
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Receiving calls in FranceHello, I am currently in France and I would like to know if it is possible to receive calls from…
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Plan-what kind of planI am considering moving to Fizz. I am spending most of my time in Maple Ridge, BC. However, I am pl…
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Issues with the site?Wanted to know if anyone else experienced issues lately, especially with reaching customer support.…
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international travelWhere on the site do I find the pricing or plans for international traveling and roaming?
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CoverageHey! I'm considering switching to fizz, any info that would be helpful? Also I'm wondering about th…
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Plan payment date...My Plans says my payment is due in 3 days, but my credit card already has a charge for it. What is …
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Unable to Send Data for my SonMy son has a data plan of 6GB, calls across Ontario, and no text messaging. I've been trying to sen…
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Data in Winnipeg, ManitobaWhen Fizz updated their price plans on March 27, 2024. Winnipeg, Manitoba went from 60GB to only 20…
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Price modification for mobile data optionThere have been changes in the prices of data options in Quebec. The 6 GB and 15 GB plans are no l…
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Hello! Need helpHello, I got my SIM activated with a new number but there no signal no network nothing at all. Is t…
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Ordered 3 sim cards but only 1 receivedI am trying to get in touch with the customer service but no one answers till now!! This is what I …
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Why is data trashDisconnects often won't reconnect, restarting phone connects it usually until it disconnects again.…
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No cellular dataI can text but I cannot view a web page
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Weak signal indoorsDid you ever notice having only 1 bar signal or even 3G indoors in downtown Toronto?
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How long before gifted data is deducted from my plan?I just gifted someone data maybe about half an hour ago but the data wasn't deducted from my plan. …
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Payment Conformation Activating SIM Card Blank ScreenHello, I have been trying to activate my SIM card on Fizz’s website, but every time I confirm my…
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New price for data in Quebec1 GB: now $6 before $3 4 GB: now $9 before $5 6 GB: now $11 before $6 20 GB: now $17 …
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What's the current status of rollout of VoWiFi (Voice Over Wi-Fi)? are we ever getting it?I noticed some posts from July last year on this topic, but the thread has been closed for further … -
Blank Screen after Payment 2FA VerificationHello, I have been trying to activate my SIM card for days and have been met with the same error…
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Hello my speed is getting slow since last week. I tried to restart but it does not work.Hello my speed is getting slow since last week. It was 30mb when I first joined and dropped to 2-3m…
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All my mobile plan's add-ons always expire at the end of the plan's cycle. Is this normal?Hello! I expected the add-ons I buy for my mobile plan to last at least 30 days from the day I buy …
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Added another Travel Add-on - not showing in My Plans - Add-on Travel sectionHola, I'm in Spain and have almost spent my 1 GB Add-on Travel (719 MB/ 1GB). I just bought anothe…
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Network connection issue using Samsung A32Hi, I'm using Samsung A32, I have to put the phone to aeroplane mode and turn off aeroplane mode e…
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Bad network performance and serviceWhy do you close my forum post when I didn't reply to it yet, and no one else was able to reply how…
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Solution found on non emergency 3 digit numbersif you have volte option on your phone in the on position then for some reason non emergency 3 digi…
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Are prices changes coming to AB, BC, MB, ON, QC or its only for QC at the moment ?Just wondering since all the providers are changing their prices
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