Rcs chat

lkreglewsk
lkreglewsk Posts: 63 ✭✭
edited January 20 in My Mobile

My daughter has a Samsung a15 5G RCs worked on her phone with Google messages but now it's doesn't saying setting up that's it but it worked fine before any thoughts

Best Answer

  • G225 code IRSGE
    G225 code IRSGE Posts: 4,477 ✭✭
    edited January 18 Answer ✓

    Fizz don't support RCS for Apple. This means that messages sent from an Android device using RCS to an Apple device will default to SMS/MMS.

    Put on airplane mode and take it off and try again.

    Call work correctly ?

    If nothing works, contact support. https://fizz.ca/en/support

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 9,698 ✭✭
    edited January 18

    Hi @lkreglewsk

    It appears that your daughter's Samsung A15 5G is experiencing issues with RCS , here what I will try to do

    Ensure the phone has a stable internet connection, either through mobile data or Wi-Fi, as RCS requires internet access to function properly. At that she still have data on her account.

    Make sure that the Google Messages app is up to date.

    Go to Settings > Apps > Messages > Storage, then tap on Clear Cache and Clear Data. This will reset the app and may resolve any configuration issues.

    Open the Google Messages app, tap on the three dots in the upper-right corner, select Settings > Chat features, and ensure that Enable chat features is toggled on.

    In the same Chat features menu, toggle off Enable chat features, wait a few moments, and then toggle it back on to reinitiate the setup process.

    If nothing helps, contact the support https://fizz.ca/en/support

  • Rastin
    Rastin Posts: 294 ✭✭

    Any chance she got a messang that her text did not go through and it askes her to send it as sms. I did this for my sister and have not been able to change it back since i did it. android to apple i can still send RCS too androids but not apple. Tried clearing cashe deleteing the app and reinstalling but no luck

  • Rastin
    Rastin Posts: 294 ✭✭

    Fizz may not suport it now but it did work for a while. Be it a test or whatever it did work on my phone for about 2 weeks between samsung a15 to apple before it stoped.

  • G225 code IRSGE
    G225 code IRSGE Posts: 4,477 ✭✭

    Try other Iphone.

    I've heard of Apple phones blocking contacts. Check the contact in question if it is not blocked.

  • lkreglewsk
    lkreglewsk Posts: 63 ✭✭

    My and my wife is with fizz and we have android RCS works fine for use , it just my daughters phone witch is also a android RCS chat setting on Google messages say setting up and it won't, tryed contact us like on fizz, can never get a response,

  • G225 code IRSGE
    G225 code IRSGE Posts: 4,477 ✭✭

    Try to contact with private mode on your browser or send private message to @Whizz .

This discussion has been closed.

Categories