Fongo outbound call

CindyHuang
CindyHuang Posts: 6 ✭
edited 5:46PM in My Mobile
I found I can call inbound Fongo number, but we found when the same fongo number to call my Fizz number, the connection is failed.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 9,698 ✭✭
    edited January 19

    do you have unlimited calls or an addon for the call on your fizz number?

    In order to make and receive calls with fizz number you must

    Be on the coverage zone

    Have minutes ( which can be achieved with unlimited calls, addons, or money in the wallet, which is available only inQC and ON

  • BradDoell
    BradDoell Posts: 247 ✭✭

    Good morning @CindyHuang

    Have a look at this FAQ

    https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone

    Cheers,

    Brad

  • CindyHuang
    CindyHuang Posts: 6 ✭
    Thanks , the issue is solved after I reactivated the Fizz number in IMessage on IOS setup, now it is working to call Fizz from Fongo
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