SIM swap and port-out fraud mitigation

LavoieD
LavoieD Posts: 1 ✭✭
edited January 23 in My Mobile

Is there a way to lock my account against SIM swap and port-out fraud?

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 9,783 ✭✭
    Answer ✓

    At the moment FIzz doesn't offer this kind of lock probably in a near future

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Answers

  • Bana4647
    Bana4647 Posts: 150 ✭✭

    You can't lock Fizz account for now. You can set s password on SIM card.

  • MobileFizzer
    MobileFizzer Posts: 15 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6970057#Comment_6970057

    Unfortunately, that won't help against port-out fraud. I hope providers will eventually implement a confirmation process where a user actually has to reply before porting out a number.

  • M T. #12340
    M T. #12340 Posts: 762 ✭✭

    In order for the transfer out process to complete, Fizz will send you an sms to your phone asking you to confirm the request and you have to reply with a YES from your phone.

    So it's not that easy to port out from Fizz ( unless the fraudster has your phone ).

This discussion has been closed.

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