Got "No usable data found" after scan eSIM QR code, resulting can't install eSIM, iPhone 13 Pro

Juven
Juven Posts: 2 ✭
edited 5:59PM in Your Fizz Account
Got "No usable data found" after scan eSIM QR code, resulting can't install eSIM, iPhone 13 Pro

Answers

  • G225 code IRSGE
    G225 code IRSGE Posts: 4,477 ✭✭
    edited 5:07PM

    You have need Wifi for install it.

    Install and activate an eSIM | Fizz

    Contact support for more help: https://fizz.ca/en/support

  • elena code xzi4t
    elena code xzi4t Posts: 9,698 ✭✭

    Hi @Juven

    I believe that your only option is to buy a SIM

    But please contact the support, https://fizz.ca/en/support and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • Whizz
    Whizz Posts: 23,828 admin

    Hello Juven ,

    We are sorry to hear about the situation encountered with your eSIM activation. 
    After making the necessary verifications into our tools, we noticed that you were able to reach the customer service agents and they assisted you with this process. 
    The transfer was cancelled and you received the full refund for your plan.

    You can see the transaction already by accessing My Settings- Transaction History from your Fizz account. 

    For the bank account, it will take a few business days. 
    Here are more details: https://fizz.ca/en/faq/where-can-i-see-my-transactions-and-orders 
    In case you will encounter any issues after the SIM card will be delivered, you can chat again with the agents in order to receive the needed help. 
    Have a wonderful day. 
    -Lavinia, Community Moderator 

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