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My Mobile
Questions and answers about mobile services: data rollover, data gifting, the SIM card, activation, Add-ons, roaming, etc.
Discussion List
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Fizz support not workingI need to urgently speak with someone at FIZZ URGENTLY regarding my account. I haven’t been a custo… -
Activation pendingMy activation still shows as " Activation Pending " even after waiting two hours. How lon…
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How to earn Expert badge really?I have tried all 3 tasks: Add money to my Fizz wallet Got one referral bonus Post an answer But I s…
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Mobile plan price more expensive for existing user vs new plan?Hi everybody, Hoping to get some help figuring out how to change my plan price. I currently have…
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iPad using data through iphone (US Canada plan)Hey Gang, I'm interested in getting Fizz because of the great pricing for the US / Canada plan. Wi…
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Unable to post picturesI tried attaching a picture in one of my posts but the picture doesn't show up in the post. I se… -
Considering itJust wondering about switching over. Does Fizz have 5G by default? Also what's it like in the U…
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Why is my device stuck at "Fizz EXT" in Vancouver?I'm in Vancouver, and no matter which device I use (I tried 2 Androids and 1 iPhone) and all of the…
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New customer: Calls are noisyHi there, I recently made the switch to Fizz. I have an iPhone 12 Pro, my settings are set to L…
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Unable to port number over to fizz for over 1 week. (Alberta)I have been trying to port my phone number to fizz for over a week including having 2 tickets creat…
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My Galaxy S24 shows up as not VoLte certifiedMy Galaxy S24 shows up as not VoLte certified under my phones in my account. I chatted with supp…
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Using a GL-E750 in the US and CanadaI'm looking at installing a Fizz sim in my Portable 4G LTE Travel router for data only. I'm looking…
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"number not assigned" when people call mePorted from Public over a week ago and since then people are telling me they try and call it says &…
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Question re intro plan pricesWondering if anyone has any insight on how long the current introductory prices will last? I am in …
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Activation Pending for 90+ hoursMy fizz SIM Card has been in the activation stage for 90+ hours. I've been consistently contacting …
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Number transfer failed because line was inactive, now unable to get new numberI tried to transfer my number but forgot that it was inactive. It seemed like the transfer went thr…
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Coverage to NakuspI'm interested in switching to Fizz from my current plan and am curious if coverage reaches the tow…
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Delayed SIM card deliveryI ordered a SIM card 10 days ago and it hasn't arrived yet. Please could you tell me if this delay …
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Guide to port landline telephone number to Fizz cellular serviceI have noticed a few posts that lack clarity on whether or not it is possible to transfer landline …
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Credit card said needs to be verifiedI wanted to purchase a phone but it keeps saying my credit card needs to be verified. I tried anoth…
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Pixel 6a VoLTE certified...or not?Good morning, I am using a Pixel 6a (purchased through BestBuy in CAN), with VoLTE features enabled…
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I have started getting spammed with "Your Fizz wallet is running low." emails. Why?I am on a monthly plan. I don't have a wallet that I know of. How can I stop the spam, or at leas…
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Why is there an "R" symbol when I'm not on roaming?I just activated my SIM and it seems to be working on 4G but there's also an R showing and my roami…
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VOLTE working, but Conditional Call Forwarding not working, on non-whitelist phone.My phone is not on the whitelist ('certified') for VoLTE. Nevertheless, after a long period of bein… -
Card not being accepted. Keep trying to activate my SIM/Account.I am at the final step trying to pay. Called my bank and it is not on their end. Tried 2 different …
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If your phone was turned off, will you get missed call notification with Fizz?Once you are back on the network, will it notify you about a missed call?
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"Change my plan" option is not available on Mobile manage pageFor a mobile phone plan: Just started new cycle, data remaining icon not showing colors of how clo…
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Fizz network in Calgary disconnects from LTE and drops to 3G oftenAnyone from Calgary can confirm whether Fizz will often kick you off LTE and require you to reconne…
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Buying a travel add-on - impossible to select the countryHello everyone. I am traveling to the US this week, and I am trying to buy the travel add-on, but w…
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CAN-US PlanHi, Is there somewhere I can find details about CAN-US plan. If I make calls to US (2-3 times…
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