I can't make call or receive call. Instant msg:NOT REGISTERED ON NETWORK. WHY ?

SEINI

Please help!, I need my phone work for emergency, I have no land phone this is my only mean of communication

Whizz

Hello @SEINI,

Thank you for letting us know about this.

I verified your Fizz account, and I noticed that you have multiple mobile plans associated and all of them appear to be active.

Please remove your sim card, insert it back and restart your phone. Also, please make sure that your phone is update to the latest OS version available.

If the issue persists, please contact us from the support page or send a private message and let us know which phone number encounters issues. Also, please provide your phone model and your current location.

You can contact us from the support page here: https://fizz.ca/en/support

Have a good one!
-Vlad, Community Moderator

Oli 64JKA

You should contact the customer support they will help you.

https://fizz.ca/en/support

elena code xzi4t

Hi @SEINI

It seems that you lost the authentication

Try to reboot the phone

or

put in airplane mode for 30 seconds

or

change the network operator and after put in automatic again

Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz

iPhone: Settings → Operators → Automatic/Fizz

You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

G225 code IRSGE

Hi, Close your phone completely and or put it in airplane mode and take it off and see if it works.

Go to your account on fizz.ca and see if your plan is activated. Check that your credit card is still valid, etc.

Communicate with support. https://fizz.ca/en/support

elena code xzi4t

Hi @SEINI

I forgot you can also remove the SIM and insert it back