mobile network /network operators/ scan neworks, n nothing. get registered on netwok, not working

SEINI
SEINI Posts: 4 ✭✭
edited January 3 in My Mobile

please help me, i follow step but still doesn't work

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 10,370 ✭✭
    edited January 3

    Hi @SEINI

    What steps did you follow?

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • elena code xzi4t
    elena code xzi4t Posts: 10,370 ✭✭

    Hi @SEINI

    I will repeat here my steps please let me know which one you did

    It seems that you lost the authentication

    Try to reboot the phone

    or

    put in airplane mode for 30 seconds

    or

    change the network operator and after put in automatic again

    Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz

    iPhone: Settings → Operators → Automatic/Fizz

    or

    Remove the SIM and reinsert

    The @Whizz here stated that you don't have any problem in your account

    https://forum.fizz.ca/en/discussion/2657558/i-cant-make-call-or-receive-call-instant-msg-not-registered-on-network-why
  • Whizz
    Whizz Posts: 24,132 admin

    Hello @SEINI,

    We are sorry for the uncomfortable situation you are going through.

    Please contact us from the support page or send a private message and provide the details requested in the previous discussion.

    Once we have more details about the situation we will assist you accordingly.

    We appreciate your understanding.

    Have a good one!
    -Vlad, Community Moderator

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