SIM Card swap

Zigaroo
Zigaroo Posts: 15 ✭✭
in My Mobile

Not sure if you have seen on TV this week but J.E. had a interesting episode about SIM Swapping and folks getting their phone/accounts hacked.

Does anyone know if FIZZ has good secure measure to prevent SIM swap?

https://en.wikipedia.org/wiki/SIM_swap_scam

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 9,698 ✭✭

    Hi @Zigaroo

    For sure Fizz has some measure to protect us, however, for sure that can be improved since I don’t know what kind of measure they implemented I cannot even think how these can be improved. I hope that do everything possible to protect us

  • G225 code IRSGE
    G225 code IRSGE Posts: 4,477 ✭✭
    edited January 19

    Hi, nothing is 100% certain. You just have to be careful and always follow your mobile.

    We have seen several comments recently on the forum that it was sometimes long for a phone number transfer problem, we understand better why. The rules of security and identification of the person.

  • elena code xzi4t
    elena code xzi4t Posts: 9,698 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6968563#Comment_6968563

    The SIM Swap scam has nothing to do with tracking your mobile. In the mobile world, the term SIM Swap is used when people port your number to a different plan or operator. Therefore, this cannot be protected with a PIN on the SIM!

  • Zigaroo
    Zigaroo Posts: 15 ✭✭
    edited January 20

    From what I read off the web, it looks' like in order to get SIM swapping done the hacker must go through call center support in order ma usually get it transferred. Being the case, Fizz must be quite safe as they don't have phone support.

    From what we saw on Tv (J.E. show), another provider were the one being hacked back then but from the recent inform they have mitigated this by removing phone support on phone # transfer.

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