Fizz notified that Im entitled to a 500 MB plan upgrade.

Oxitora

Fizz notified that Im entitled to a 500 MB plan upgrade. However when I tried to claim the upgrade does not apply. What am I doing wrong?

Andrei_ref_R7VK1

Plan changes are taking effect starting with the new billing cycle.

Taking into account that not much information was provided by you, I suggest you to reach out to customer support at https://fizz.ca/en/support to clarify with them.

Mike RZMAX

@Oxitora said:
Fizz notified that Im entitled to a 500 MB plan upgrade. However when I tried to claim the upgrade does not apply. What am I doing wrong?

See video in the following FAQ
https://fizz.ca/en/faq/what-do-i-receive-my-rewards-program

Mark123_2024

You need to wait until the new billing cycle starts.

PotatoStarch

Under your mobile plan, you can manage your upgrades.
If you don't have an unused slot, you'll have to replaced a used upgrade in order to apply the new one. Once you do that, the upgrade should say pending until your next billing cycle when it becomes active.

junozero

You should swap the upgrades, otherwise you have to wait 2 billing cycles to have the new 500MB perk applied. https://fizz.ca/en/faq/what-do-i-receive-my-rewards-program