Question for BC Users:Any Plans for Fizz to Route Western Canada Traffic Locally Instead of Montreal

charles1388
charles1388 Posts: 9 ✭✭
edited December 13 in My Mobile

Hi everyone,

I’m a new Fizz user based in Vancouver, BC. I’ve noticed that all my mobile data traffic is being routed back to Videotron’s network in Montreal, which results in noticeably higher latency compared to other carriers.

Under normal conditions it’s still usable, but whenever I’m in an area with weaker signal, the network speed becomes very slow — sometimes to the point where data is almost unusable. I’m wondering if other BC users are experiencing the same issue.

Does anyone know if Fizz has any plans to change their current network architecture so that users in Western Canada can connect through a closer regional network instead of being routed all the way to Montreal? This would greatly improve latency and overall performance for users in BC.

Appreciate any insights or updates others might have. Thanks!

Answers

  • PotatoStarch
    PotatoStarch Posts: 406 ✭✭

    I doubt anyone knows for sure, but wouldn't bet on it changing soon. It makes sense for a company to route via already available infrastructure.

  • charles1388
    charles1388 Posts: 9 ✭✭

    It would be even better if someone from the official Fizz team could respond to this as well!

  • junozero
    junozero Posts: 1,159 ✭✭

    How do you know your mobile data traffic is being routed back to Videotron’s network in Montreal?

  • charles1388
    charles1388 Posts: 9 ✭✭

    @junozero said:
    How do you know your mobile data traffic is being routed back to Videotron’s network in Montreal?

    Traceroute

  • Whizz
    Whizz Posts: 26,807 admin

    Hello @charles1388 ,

    Thank you for your questions.

    At the moment, we are using Videotron’s infrastructure, and we do not have any information regarding upcoming changes to the network. Should there be any updates, they will be officially announced on our forum and on our website so all customers are informed at the same time.

    In the meantime, if you are experiencing issues with your mobile data, please contact us via live chat by clicking on this link: https://fizz.ca/en/solutions

    We also recommend manually changing your network and testing all the available options to see which one provides better signal strength and improved speeds. You can test other networks by following this path on your device, based on your phone model:

    Android: Settings → Connections → Mobile networks → Network operators → Search networks → and deselect automatic

    iPhone: Settings → Operators → and deselect automatic
    You can see more details here: https://fizz.ca/en/faq/i-m-outside-my-coverage-zone-and-my-mobile-data-isn-t-working-why

    Have a good day!
    Alexandra, Community Moderator

This discussion has been closed.

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