Retry is not available

Beanzo
Beanzo Posts: 1 ✭✭
edited December 2025 in My Mobile

Hello, I tried porting my phone number over 3 times, and it didn't work.
Now it won't even let me have the option to choose a new number.

I tried contacting management team via ticket, but they won't even help me with the new number or even to refund me. They just keep on saying that I have to go to the bell icon and retry again (which doesn't even work in the first place/don't even have the option to do that).
I can't even cancel my plan!

Please just cancel my plan and refund me. It's like talking to a brick wall.

Best Answer

  • Whizz
    Whizz Posts: 26,931 admin
    Answer ✓

    Hello @Beanzo ,

    Thank you very much for your interest in our services.
    I notice that your transfer received an error because you did not accepted the authorisation request in time.
    Once you retry the transfer, an authorization request is sent to the SIM card used with previous provider and you must accept it. You have 90 minutes to do it.
    If you don't have access to it, you can contact the previous provider to manually accept it.
    To retry the transfer, please access My plans, Follow my transfer, Try again.
    If you decide to cancel the transfer, you have to select to activate with a new number during the retry process provided earlier, and once the plan is active you can unsubscribe and your plan will be cancelled immediately and also refunded as you are in the trial period.
    To cancel it you have to access My plans, Manage, Unsubscribe, once the plan is active with the new number.
    Here you can find more details about the transfer process:https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz
    If you need further assistance, I invite you to contact us by chat to assist you further:https://fizz.ca/en/support
    Thank you for your kind understanding.
    Have a nice day!
    -Simona, Community Moderator

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