my account is paid and active

jjstlouis
jjstlouis Posts: 2 ✭
edited December 19 in My Mobile
account paid and active, I can receive calls, but I can not make calls or texts

Answers

  • Whizz
    Whizz Posts: 26,840 admin

    Hello jjstlouis,
    We are sorry to hear about this situation. 
    After verifying in our tools, we noticed that all the plans visible in your Fizz account are active therefore services should work. 
    In case you are encountering issues, please try to restart phone, turn Airplane mode On for a few seconds, then Off. 
    Also, it will be necessary to check if you are having the latest software update installed and in case it is not to download it. 
    In case the issue will persist, please reach the Live Chat, using this link:  https://fizz.ca/en/support and the online customer services will gladly assist you. 
    Thank you for your cooperation. 
    Have a nice day. 
    -Lavinia, Community Moderator 

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