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Your Fizz Account
Anything and everything about your Fizz account: settings, the My Rewards loyalty program, referral bonuses, etc.
Discussion List
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upgradesI deleted an upgrade hoping to replace it using a new one that I just got by changing level. Now I… -
Email ConfirmationHi! I need to confirm my email to buy a phone with Fizz. But it has expired so I can not complete t… -
Can i change my date for the installation?Hi can i switch my date for my installation
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Plan frozenHi! My credit card got hacked and I'm waiting for the new one to arrive. In the meantime I got a em…
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Free 1Go cardI activated a free 1Go gift card from Fizz and it doesnt add on but now appears as used…do you know…
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How to get refund if I did not receive my sim?I ordered two weeks ago two sims, but i did not get it. Shipping address is correct.
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How to change my fizz account password ?went to My settings / Personal infos then type mu current password , the new one, confirm again...b… -
Why can't I access my account although I appear to be logged in?I'm trying to switch to virgin, since fizz never works and has no support, and of course I can't ac…
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Why can I not use chat?I have tried with three different browsers and the app on my phone and I simply cannot open the sup… -
how do I boost my earning points?how do I boost my earning points?
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Withdraw Wallet FundsSo I'm currently going through a tight spot for cash and need to take back the money I put into my …
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Credit card declined (x2 different ones)Hello everyone, I am flying to Montreal in two days, so I was setting up my internet with Fizz. My …
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Payment detailsHi, I've tried 6 credit cards (used my wife, parents, in laws etc.) they are all Master Cards or Vi…
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Someone is on my internet without my knowledgeHi I just receive a receipts with my address and it said I have another adress that is using anoth…
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What's the benefits of Add a userMy wife and I both use fizz, I just found the function of Add a user, what's the benefits of it? We…
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I Forgot my email of my other fizz account and voicemail not working.Hi, I forgot the email of my 2nd account and my voicemail isn't working Thanks!
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How can I cancel my account?I am unable to cancel my account after moving to another province.i struggle to keep connected,I do…
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Modify my addressHow can I modify my address manually in my account? The automatic system provided the wrong address.
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Can I switch my 250mo bonus with 500mo if I only have one slot ?can I repkace my 250mo bonus with the 500mo if I only have one slot or should I just wait until I r…
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Profile page is broken?When I click on the profile icon to manage my account I get an error page. The web page at https:/…
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I need to be refunded and change planI have selected the wrong plan by accident and the service has not started nor do I have the modem.…
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I can not log in to my account to change plan. I can not find a customer supportI want to add message to my account, 1. I tried to log in to my account, it says, I can not log in…
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Level 5 giftsHi:) I’m close to the level 5. I’m wondering about what gifts we get! Anyone got an idea? -
Chat with Fizz supportI have hard time to connect to Fizz support by chat 1) I click on ? and chat. Nothing happens. The …
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How to know a date when a perk was applied?Hey I just noticed neither of my invoices include 1$ discount I chose as a perk for my mobile plan.…
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