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Your Fizz Account
Anything and everything about your Fizz account: settings, the My Rewards loyalty program, referral bonuses, etc.
Discussion List
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Payment detailsHi, I've tried 6 credit cards (used my wife, parents, in laws etc.) they are all Master Cards or Vi… -
Someone is on my internet without my knowledgeHi I just receive a receipts with my address and it said I have another adress that is using anoth…
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What's the benefits of Add a userMy wife and I both use fizz, I just found the function of Add a user, what's the benefits of it? We…
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I Forgot my email of my other fizz account and voicemail not working.Hi, I forgot the email of my 2nd account and my voicemail isn't working Thanks!
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How can I cancel my account?I am unable to cancel my account after moving to another province.i struggle to keep connected,I do…
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Modify my addressHow can I modify my address manually in my account? The automatic system provided the wrong address.
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Can I switch my 250mo bonus with 500mo if I only have one slot ?can I repkace my 250mo bonus with the 500mo if I only have one slot or should I just wait until I r…
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Profile page is broken?When I click on the profile icon to manage my account I get an error page. The web page at https:/…
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I need to be refunded and change planI have selected the wrong plan by accident and the service has not started nor do I have the modem.…
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I can not log in to my account to change plan. I can not find a customer supportI want to add message to my account, 1. I tried to log in to my account, it says, I can not log in…
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Level 5 giftsHi:) I’m close to the level 5. I’m wondering about what gifts we get! Anyone got an idea? -
Chat with Fizz supportI have hard time to connect to Fizz support by chat 1) I click on ? and chat. Nothing happens. The …
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How to know a date when a perk was applied?Hey I just noticed neither of my invoices include 1$ discount I chose as a perk for my mobile plan.… -
KudosHow can I view how much kudos I have and what are kudos?
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Can't update my plan anymoreI chose a month ago a plan with nothing, I basically pay 10$ per months to keep my account, and if …
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Do I cancel?I have my old plan from my old carrier, the billing time span ends on the 30th...and I want to acti…
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Bixi Perk (5$) Not working!As mentioned on my title the new perk offered by fizz that gives you a brake of $5 is not working t…
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Activation pendingHi, I activated my sim more than a day ago but it still says activation pending. i am unable to ca…
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Do you lose bonus if you swap ?Hi all, I am using my 250 Mo Bonus in slot one. But I now have access to a 500 Mo bonus, but i a…
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Cheaper gigs pleaseHi Telus will give 30gig plans for 65 right now. Yes you want to charge me 20$ to add 2gigs to my p…
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Can anyone give me the correct URL for the account page?The link is broken on the website. It sends me here: https://zone.fizz.ca/dce/customer-ui-prod/#/ac…
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Why i cant pay with my old card?I had a problem with the bank and they blocked my card but I already solved it, I went to pay again…
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active account but not active?I just changed to fizz. When i was doing my transferring, i didn't had enough funds on my old phone…
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issues editing profileI'm trying to edit my profile (ie: I've been trying to change the referral code amount) but the sys… -
Activation Pending - no ticket updatesHi all! I transferred a line into Fizz yesterday. My Fizz account shows Activation Pending 18 hours…
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