Plan frozen
Hi! My credit card got hacked and I'm waiting for the new one to arrive. In the meantime I got a email because my fizz payment did not pass (naturally), telling me I had 24h hours to add another card. Obviously couldn't do that because I had not received my new card yet.
Now my account is frozen, I added another credit card yesterday, tried the "make a payment now" and did not get any feedback. Today the internet is still frozen, tried "make a payment now" again.
Am I doing something wrong? How do I unfreeze my home internet plan??
Answers
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I suggest you to contact the customer service by opening this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
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You also can do it on Facebook: https://facebook.com/fizzca.
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