Someone is on my internet without my knowledge

Joelle1_LC

Hi

I just receive a receipts with my address and it said I have another adress that is using another internet on my name in Montreal. I am living in st Catherine. So it doesn't work.

I am alone and I don't have 2 house. But it said I am paying for another user in Montreal. What is happening? How can I make it end? Should I just change my internet for another compagnie?

Please help me

Whizz

Hi @Joelle1_LC ,

I'm sorry to learn about the inconvenience you're experiencing.

In this situation, I highly recommend and kindly invite you to contact us directly so we could assist you with this matter as soon as possible.

You can contact us on Live chat by using any of our FAQs in the Solutions Hub, such as this one:

https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

You just need to access an FAQ(link) like the one above, scroll through it and after 10-15 seconds the ? bubble will appear in the bottom right corner of the page.

Clicking on it will reveal multiple contact options, including the Live chat which is at the very bottom.

Here you can find more information about how you can do that: https://fizz.ca/en/contact-us

Thank you very much for your understanding and patience.

Have a good one!

Andrei

StefanM

Okay, this seems weird. Please reach out to Fizz support immediately (My settings --> Contact Forms ---> Green Chat Bubble).

I also tag @Whizz for higher priority!

Bonne chance

Joelle1_LC

How do I reach out to them?

Email?

Isabelle_33424

Here how to reach the customer service by Chat:

• Log in to your account
• Go to this page https://fizz.ca/en/faq/resolving-issues
• Wait 3 seconds for the green bubble icon with a "?" to appear at the bottom right of the screen. Click on the icon and select Chat. Try a different browser if you have issues getting the bubble to appear.