How to get refund if I did not receive my sim?

I ordered two weeks ago two sims, but i did not get it. Shipping address is correct.

Best Answer

  • Whizz
    Whizz Posts: 16,564
    Answer ✓

    Hello JuliaYem,

    We're sincerely sorry to hear this. I've verified your account and sadly, there appears there was a situation with the address.

    In order for us to be able to help, please reach out to us in private on any channel you'd prefer: so we can be able to do the needed verifications on our side.

    Thank you so much for your kind understanding.
    Have a lovely day,


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