I need to be refunded and change plan

I have selected the wrong plan by accident and the service has not started nor do I have the modem. I need to be refunded and change the plan.

Best Answer

  • Whizz
    Whizz Posts: 10,245
    Accepted Answer

    Hi @Snorthound ,

    Thank you for reaching out to us.

    I can confirm the refund of 57.49$ for your initial subscription that you cancelled recently.

    You will receive the respective sum on your credit card in a few business days.

    You'll also be able to see this under My plans-> Transaction history from your end:

    https://fizz.ca/en/transaction-history

    Thank you very much for your understanding, patience and collaboration.

    Have a good one!

    Andrei

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