Credit card declined (x2 different ones)

Abdel12

Hello everyone,

I am flying to Montreal in two days, so I was setting up my internet with Fizz. My friends were helping me with their Canadian credit cards (1 visa and 1 mastercard) but both of them got declined as a payment method. The mastercard credit card is also linked to another Fizz account though, with the same billing address and everything....so we really don't know what is happening.

I tried reaching out to Fizz through the chat bubble and the agents wanted to escalate the case (however requiring ID + an image of the credit card used) but we all feel uncomfortable sharing such details online. One kind agent escalated the case for me but without the financial details aspect, so I am waiting. Moreover, it seems that the issue is not credit card related but rather Fizz system one.

P.S: We also tried 3x different international debit/credit cards but they all failed since Fizz doesn't accept International payments.

Does anyone have insights into this issue? Please help me, I want to subscribe to the 120 mbs offer before it's gone!

Thank you very much!

Mike

HI @Abdel12 Only the support can help you out, other users they use a prepaid credit card such as KoHo.

When you enter the credit card, it is important that you enter the valid information with it, the account address does not count for the payment.

Whizz

Hi @Abdel12,

Thank you for reaching out to us directly so we could assist you in this matter.

Our finance team is working on the case and we will notify you via e-mail when we have a reply and a solution to this payment situation.

Thank you very much for your understanding, patience and collaboration.

Have a good one!

Andrei

Abdel12

Does the billing address and Fizz account address have to match?! Why would this be relevant?