Most Recent Discussions
My Mobile
Questions and answers about mobile services: data rollover, data gifting, the SIM card, activation, Add-ons, roaming, etc.
Discussion List
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Correct my addressI signed up with Fizz for home internet and Representative will come to install my modem, but I no… -
International Data - CUBAI will be travelling to Cuba. Are there are travel addons for Data in Cuba
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Since 17 days. No sms no dataFizz customer service doesn't help. don't see anything related to you except payment and activity. …
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New SIM cardIn our family we have 4 phones with 4 fizz plans. My husband and kids each got an email asking the…
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Getting a refund because my activation is still pending for 4 days nowHi, I am still waiting for your team to resolve my ticket about my activation. It has been 4 days …
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Why nothing works in France - everything was working in the UKI arrived in London UK on July 7 2022 - and both SMS and data were working - about 90% of the time.…
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My phone disconnected from the LTE Network and it won't connect backHello, Since tuesday my phone stopped connecting to my mobile network. I have been using fizz for 3…
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false alertWe heard 3 really strong noises about 11h30pm, july 18th (the same when there's an amber alert) but…
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Though I have activated 500mb data perk, I am not getting internet in my phoneHi, I have activated 500mb data perk yesterday. It showed in fizz app that, my 500mb data perk is i…
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Unable to see "Change SIM card" link under Manage PlanI received my new Volte SIM card but do not have the "Change SIM card" link under My Plan…
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New sim card already activated on another accountHey! So I tried to activate my new Volte sim card I just received and after trying to activate it I…
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I can't get verification codeHi, I was trying to get the verification code from the Bank of America, but this does not seem to b…
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Ordered wrong add-onI was to order data Travel Add-on for USA, but I bought regular data Add-on. Can I get a refund, re…
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Incoming International Calls - From EUROPEHello, My plan includes unlimited calls and covers Canada. Will I be charged if I receive internati…
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Nothing works in the states even though I have a plan. Do I need to buy a new Sim card from you?Nothing works in the states even though I have a plan. Do I need a new Sim card?
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Adjust plan missingAdjust plan option is missing. I am not able to change my plan. How can i get it back?
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Buying data when I don’t have data anymoreI don’t know if it is a problem that only I encounter, but when I run out of data, it would be nice…
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Can’t access voice mailHi, when I go in the phone app and go to the voicemail tab it says “no voicemail” when I call myse… -
Add-on 2GBHi I purchased a 2GB add-on on July 4th and when I checked yesterday, it is GONE. I usually consum…
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I am in Ottawa and my mobile data cannot work most of the time, please help, thanksI am in Ottawa and my Fizz mobile data cannot work most of the time. It sometimes works, but really…
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Activation pending for 2 days nowMy activation is pending for 2 days now. I didn't get a transfer text yet. I have contacted my curr…
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Why am I not receiving texts from my boss?For the longest time I am unable to receive texts from my boss. Everyone else I get. This is causin…
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No serviceHello, I have just activated my fizz card when I was in Toronto two days ago. And now I’m in montre…
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No "adjust plan" link in the manage my account pageHello, There is still 7 days left in my cycle and I want to adjust my plan but the link does not ap…
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USA Travel AddOn still Working ?I plan to travel to US and want to buy a call travel-add on but not sure if it is still working. I …
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SIM card activationI received the new SIM card but the activation code is not valid, how can we fix this?
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Payment Received / Activation DeniedIt's been 11 days since I paid my bill and no matter what I do no matter how many tickets I open no… -
Activation failedChecked activation code, referal code, and payment option TWICE, now what?
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Hi! My pay method is update, but I still receive email to ask me change it. What is my problem?Hi! My pay method is update, but I still receive email to ask me change it. What is my problem?
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Why Ive Fizz EXT and not Fizz in my subscription area?Hi, I dont understand why in my subscription zone the mobile data are automatically on Fizz EXT and…
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