Lost SIM Card

Salam Posts: 1 ✭✭

I have lost my SIM Card. I have purchased a new one that I want to activate by keeping my existing number


  • AK20230110
    AK20230110 Posts: 3,413 ✭✭
    edited July 1



    There is a procedure that only the support can help you with the sim change.

    Please try reach customer service on Live chat : https://fizz.ca/en/support as they sometimes need a few extra details to address your situation.

  • Jess_i88b6
    Jess_i88b6 Posts: 11,956 ✭✭
    edited July 1

    Hi @Salam

    In order to replace a SIM card you need to contact the support, you should have in hand an electronic of an ID with photo and the credit card associated with the plan, you can hide the first 12 digits and leave visible only the last 4

    You can chat in direct

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 3,222 ✭✭

    You have to contact customer service for that... they will help you out transferring the old number on the new sim card

  • elena code xzi4t
    elena code xzi4t Posts: 1,556 ✭✭

    You got your answers, now please pick the right answer

    For sure you will be welcome to pick mine, not the best answer, but that will help me

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 6,207 ✭✭
    edited July 2

    you must contact the support https://fizz.ca/en/support