My plan change didn't work and I received an email
The changes requested for your plan were not done.
The changes you submitted for your mobile plan were not completed. While we're looking into this incident, know that your old plan and its price therefore remain in effect.
Resubmitting your changes.
If you want the initial changes you requested to be applied for your next payment cycle, you'll need to resubmit them.*
I changed my plan last month, 25 (06/25) and today I received an email informing like above
May I know the possible reason why I failed? thanks!
Yours,
Sincerely
Best Answer
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This it seems a common problem, contact the support
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
You can also open a ticket form your account -> My Settings -> Contact Form -> Submit a complaint
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Answers
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Unfortunately there were similar issues reported. You need to contact customer support as we are all users here.
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Try to contact support again....technical issues🤔
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several have the same problem contact the green bubble support at the bottom right. https://fizz.ca/en/support
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Several users reported the same issue during the last few days... contact customer support asap
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