Sim card delivery

Mohammad_amin68
Mohammad_amin68 Posts: 1 ✭✭
edited July 2023 in My Mobile

I ordered a simcard but I have not received it yet 

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,887 ✭✭
    Answer ✓

    Hi, 

    Can you please check on your exterior door? 

    Sometime the delivery man sticks the envelope on this door if he cannot join the person.


    If not and if the delivery of your SIM card is flagged as delivered but you haven’t received it,

    1 Log into your account and go to My profile .

    2 Click on Order history / See details.

    3 Click on the shipping number to go to the carrier’s website.

    4 Check on the website of the courier service that the delivery address is correct: if it’s incorrect or incomplete, contact the carrier service directly so they can correct the address and make a new delivery attempt.


    Source: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered


    You can always contact the support

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

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