Message to get free VOLTE sim card (on both accounts) - getting error?

OttawaWAHM
OttawaWAHM Posts: 2 ✭✭
edited July 2023 in My Mobile

Based on your account information, you are not currently eligible for a $0 SIM card.

This is the error I get for my account and my daughter's. We both have SIM cards from 2021 when we subscribed. Neither of us have the lightning bolt.

I understand why we want/need to get the new sim but I can't seem to order them?

Tried looking in the Community but couldn't find a simple or recent answer.

Thanks.

Best Answer

Answers

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 7,698 ✭✭
    edited July 2023

    @OttawaWAHM

    pomal just support can help you


    contact the green bubble support at the bottom right https://fizz.ca/en/support

  • Jess_i88b6
    Jess_i88b6 Posts: 13,946 ✭✭
    edited July 2023

    Hi @OttawaWAHM

    If you never ordered, you are supposed to be allowed to order the VoLTE from free

    You want to have a new sim card, since the VoLTE has some advantage, but if you go in the state someday you will be ready and in the near future we need it in Canada too. https://fizz.ca/en/faq/why-volte-important


    Contact the support, you can open a ticket from your account, My Setiings -> Contact form

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • AK20230110
    AK20230110 Posts: 5,049 ✭✭
    edited July 2023

    @OttawaWAHM

    Open a ticket, keep screenshots,some other use was offered to go buy a SIM card and the support proposed to credit then the office of the SIM card(cards for you)... Please open a ticket

    https://fizz.ca/en/faq/resolving-issues

  • Jess_i88b6
    Jess_i88b6 Posts: 13,946 ✭✭

    @OttawaWAHM

    Since you are in any rush to replace your cards, open a ticket and wait a couple of days for the solutions from the support

    • if you buy a SIM from a store, you can have the bad luck to buy an old one
    • If buy the SIM from a store, you should contact the support to get it replace, giving an electronic card of an ID with photo and the copy of the credit card associated with your account
    • After activating the card you should ask for a refund
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