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My Mobile
Questions and answers about mobile services: data rollover, data gifting, the SIM card, activation, Add-ons, roaming, etc.
Discussion List
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CoverageI have a US+Canada coverage plan and and have been in the US for three weeks now but I can no longe… -
Phone number transfer issueI started the phone number transfer yesterday and nothing happened after over 12 hours. Online chat…
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Calling and Texting between Canada and the USWill Canada–US continue to cover incoming and outgoing calls to the US while the user is in Canada?…
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Can't replace my fizz simI lost my phone a few days ago now I am trying to replace my SIM with this new phone but it doesn't…
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Is Fizz stopping all text and call service in the U.S.A? With a couple hours warning?!Recently got an email from Fizz saying this, it's posted on their website here: (https://fizz.ca/en…
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Pending reactivationYour payment is confirmed, and your plan in the process of being reactivated. Expect at most a two-…
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Is this normal with a brand new phone number?I got a new phone number with fizz a week ago for my new phone and I still didn't text anyone or ga…
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LTE NOT WORKINGMy lte wont work plz help me, i have rebooted my phone, i have reinstalled my apn, and nothing work…
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someone has the same phone number as meI have been receiving messages and calls from bunch of people I don’t know. I received text message…
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Could I activate my sim card with new number for a week, then I transfer my old number.Hi support, Could I activate the sim card for a week then transfer the my old phone number?
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Living in the US for 2 years - Can I keep my sim card?Hi, I'm about to go live in the US for 2 years, I will get a US number/sim card but I would like to…
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Numéro 1-877Bonjour tous le monde, Est ce parce que j'ai pris un forfait Québec, que je ne suis pas capable d'… -
Lost Phone in ParisMy account does not show how to block my lost SIM. How can I contact fizz while I'm in France?
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Quebec coverage and travel to BCI have Quebec coverage, and I'm traveling to BC. I've already deposited some money in my Wallet now… -
Upgrades Data RolloverHello! The legal notes specify that during a payment cycle, the unused data from the mobile plan ca… -
Missing "Adjust plan" optionHello, I just got back from a trip to the US and faced two issues with Fizz. 1) Despite my plan hav…
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US Data Roaming IssuesI have the Canada + US plan and have always had a good experience using my phone in the US. But la…
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Don't work my mobile data!Hi, I'm new in to the network for 1 weak and I don't have data mobile. I have a contract for 8G of …
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My network doesn't workI still have 17 go and since 3 days it won't work. I have looked in the FAQ and did everything reco…
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Switch from Videotron to Fizz mobileCurrently client of Videotron mobile, Is it possible to switch to Fizz mobile with the current Vide…
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"Travel Options" webpage doesn't work: can't buy travel data add-onsI try to buy data for a travel, but the Fizz.ca webpage "Travel Options" (My plan\Manage …
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Is It possible to get a Midland Ontario phone code with Fizz? (705)Is it possible to get a 705 number with Fizz Mobile?
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How much is the Roaming Fee, Text only, when travelling to Cuba? And how do I add it on the phone??How much is the Roaming Fee, Text only, when travelling to Cuba? And how do I add it on the phone??
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Travel Add-OnI'm travelling to Australia this week and have purchased a 500mb travel add-on. If I run out of my … -
No option to change my plan to US+Canada in my account.Traveling to us and there is no option to change my plan to US+Canada in my account. What can I do?…
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