Don't work my mobile data!

Collins

Hi, I'm new in to the network for 1 weak and I don't have data mobile. I have a contract for 8G of internet.

Whizz

Hello Collins,

Thank you for reaching us.
I have verified your account and all your mobile data was used from June 20th until June 24th.  
You can verify this from your Fizz account, My plans > usage > see daily usage. 
If you need more data you can always purchase an add-on: https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one

Have a lovely day,
-Alex

Dapfizzer

@Collins

Hi Collins,

please first remove your SIM card with caution, then reinsert it and to finish, reboot (power cycle) your device by holding down the device’s start button for 10 seconds. After you reboot, your applications will reload. Your phone will then re-authenticate to the Fizz mobile network. This will allow your device to recover its authorization to access the network.

Also, activate and deactivate a few moments later the aircraft mode of the device in question, but also make sure that the APN (NPA) configuration of your device is adequate in its settings.

Source: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

Make sure your phone is configured to automatically select the Fizz mobile network.

IMPORTANT: Before starting this process, make sure the SIM card is inserted in your device. Otherwise, the Mobile networks menu will not be visible.

The steps for enabling your device to automatically select a network varies depending on the type of phone. Here are two examples:

Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz

iPhone: Settings → Operators → Automatic/Fizz

Reset your phone’s network settings

IMPORTANT: This operation will also reset your WiFi settings, mobile data, Bluetooth, etc.

The steps to follow to reset your network settings will vary depending on the type of device. Here are two examples:

Android: Settings → General management → Reset → Reset network settings

iPhone: Settings → General → Reset → Reset network settings

You can also test the troubleshooting mentioned in the following FAQ: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet

Dapfizzer

@Collins

If the problem still persist despite the possible corrections proposed by the troubleshooting, I suggest you to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814