No option to change my plan to US+Canada in my account.

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kokolino
kokolino Posts: 1 ✭✭
edited July 2022 in My Mobile

Traveling to us and there is no option to change my plan to US+Canada in my account. What can I do? And is there a way to activate the Canada +US coverage right away?

thanks

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  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @kokolino


    Hi,

    to use your cellphone during your trip abroad, if your plan coverage is Quebec, you'll need to buy a Travel Add-On or again add funds to your wallet to pay as you go.

    Can’t decide if you need a Travel Add-On or should pay as you go? It depends on how long you will be away and how much you will be using your phone while roaming. If you will be travelling for a long time, choose a Travel Add-On (it’s more affordable, and will be valid until the end of your next payment cycle). If you’re going on a short trip, paying as you go will be more practical.

    *Make sure to activate the roaming option of your phone, or else it'll block your usage. 


    Source: https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-options

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @kokolino


    A Travel Add-On is an Add-On to your monthly plan that allows you to use data in a selected zone. A Zone is a group of countries that all share the same rate for data texts and minutes. In the Travel settings interface, enter the name of your destination country to see the zone, the countries included, and rates that apply.

    A Travel Add-on is a one-time package that takes effect immediately and lasts until the end of your next payment cycle.

     If you selected the Quebec coverage in your plan, consider buying a Travel Add-on or an International call Add-on to make your calls to Canada or the United States.

     

    To buy a Travel Add-On:

    1. Go to My Plans in your Fizz account.
    2. Scroll to the plan you wish to change.
    3. Click on Manage and choose Travel.
    4. Enter the name of the main country you will be visiting. (If you’re going to more than one country, tell us where you will be spending the most time).
    5. On the next screen, select Travel Add-On.
    6. You will see different options for your travel zone. Choose the option that suits you, based on the amount of data, minutes and text you will need.
    7. Click Confirm and pay for your Travel Add-On. It will be activated immediately.

     Source: https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-options#1

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @kokolino


    To pay as you go when travelling outside Canada:

    1. Go to My Plans in your Fizz account.
    2. Scroll to the plan you wish to change.
    3. Click on Manage and choose Travel.
    4. Enter the name of the main country you will be visiting. (If you’re going to more than one country, tell us where you will be spending the most time).
    5. On the next screen, select Pay As You Go.
    6. You will see different options for your travel zone. Choose the option that suits you, based on the amount of data, minutes and texts you will need.
    7. Click Add Money to My Wallet. This will take you to the Pay As You Go section, where you can add money to your wallet to cover travel usage. How to add funds to your wallet

    Source: https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-options#2

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @kokolino


    You can change your plan at anytime by loging into your account. Although, the changes you make will only take effect at the beginning of your next payment cycle.

     

    To change your plan:
    1.  Go to My Plans in your Fizz account.
    2. Scroll to the plan you wish to change.
    3. Click on Manage and then Adjust your plan.
    4. Use the Plan Wizard to adjust your data, minutes, texts and Calling Options (international calls and voicemail).
    5. As you adjust your plan details, you will see your new monthly fee in the box below.
    6. When you like what you see, click Save Changes.
    7. Changes take effect at the start of your next payment cycle.

    Important – Any change to your plan must be made in accordance with the plan change policy detailed on https://fizz.ca/en/plan-change-policy. 

     

    When does a plan change come into effect?

    Your new plan will take effect (and you will be billed the new amount) at the start of your next payment cycle. 

    If you need features such as data, minutes, texts or minutes for international calls immediately, buy an Add-On or use your Wallet to pay as you go.

    If you change your plan, your rolled-over data will match your new coverage. For example, if you switch from a Canada-US to a Quebec plan, your rollover data will also switch to a Quebec plan.

     

    To cancel the changes you made to your plan:

    Go back into Adjust plan, and you’ll have the option to cancel (or edit) your plan change request. When you choose the Cancel option, a window will pop-up, asking you whether you’d like to delete your changes. Click on Delete.

    Source: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan

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