"Travel Options" webpage doesn't work: can't buy travel data add-ons

Popineau
Popineau Posts: 5 ✭✭
edited June 2022 in My Mobile

I try to buy data for a travel, but the Fizz.ca webpage "Travel Options" (My plan\Manage plan\Travel) remains still after selecting the country and clicking on seach. Impossible to buy data.

Anyone has a solution?

Best Answer

  • Whizz
    Whizz Posts: 22,961 admin
    Answer ✓

    Hi Popineau,

    I can see on my end that you managed to purchase a Travel Add-on earlier today so the acquisition was successful.
    If you encounter this situation with another purchase, please let us know.

    If the situation began occurring after the initial purchase that I see on my end, I kindly invite you to delete your browser history together with the cache memory and cookies before you try again.
    Also, you can try to do so from Incognito mode or a different browser or device.

    Thank you for your consideration and have a good one.
    Andrei

Answers

  • Mataze
    Mataze Posts: 2,070 ✭✭

    Hi @Popineau ,

    Looks like you are doing the right things to me... maybe a temporary bug from Fizz website. Try later on.

    By that time, I suggest you to visit the fizz traveling information webpage and see if you can get more information about your problem. https://fizz.ca/en/travel

  • Mataze
    Mataze Posts: 2,070 ✭✭

    If things are still not working out, I suggest you to contact directly Fizz customer service.

    There's a way to contact the customer service by opening this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    You can also do it on Facebook: https://facebook.com/fizzca.

    You can chat in direct

    ·        Sign into your account

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat

    ·        If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

     

    The direct chat, is usually the quickest option however.

     

  • Fizzaddict
    Fizzaddict Posts: 240 ✭✭

    @Popineau Hi

    You can try to empty your cache in your browser or another internet navigator.

This discussion has been closed.

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