Missing "Adjust plan" option
I just got back from a trip to the US and faced two issues with Fizz.
1) Despite my plan having USA activated last month and Fizz showing my coverage as Canada + I ended up getting USA. It was impossible to get data working. It would connect to T-Mobile, fail to get connectivity over LTE and then attempt to open a login page. APN settings were all correct and no amount of rebooting or forcing the network to connect to another network worked.
As I needed to get this working, I just bought an eSIM for 3USD online, which also used T-Mobile and worked flawlessly within seconds, so this was definitely Fizz not roaming properly.
2) Given the above and given I'm now back home, I want to go back to Canada-only on my plan, but the "Adjust plan" option is just completely missing. This despite me being in the middle of my billing cycle (15 days left).
I can't seem to find a good way to reach out to Fizz support about this, so here I am now...
The website says to go to FAQ and some contact option should show up, but other than the forum link, I've not had any luck getting any direct contact option show up here...
Ideally, I'd like my plan be fixed to be Canada-only again and I'd like the added fee for USA coverage reimbursed given the network didn't function at all (and caused me an extra expense as I had to purchase a different SIM for this...)