Upgrades Data Rollover

Raqpha

Hello!

The legal notes specify that during a payment cycle, the unused data from the mobile plan can be used within 60 days following the end of a payment cycle. and it also says that this excludes Add-Ons, gifted data and bonuses included in the My Rewards program without exception.

However, Fizz also indicates here that an upgrade gets the same preferential treatment as your plan; As such, if you activate a mobile data upgrade on your plan and you don’t use all its data within a payment cycle, the unused data will get rolled over to the next month.

So which statement is correct?

Dapfizzer

@Mahdi C.

Hi Mahdi,

in my experience, this is exactly what is true of this situation:

If you have leftover mobile data from a perk, it won’t be rolled over to the next month once your payment cycle ends. Only unused data included in your mobile plan or in an upgrade will be rolled over. 

Source: https://fizz.ca/en/faq/what-do-i-receive-my-rewards-program

Raqpha

https://forum.fizz.ca/en/discussion/comment/6636058#Comment_6636058

Thank you @Dapfizzer

In that case, I think that the legal notes should be updated.

Dapfizzer

@Mahdi C.

I also think that should be the case— You're welcome! : )