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Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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I cant subscribe?My roommate has Fizz internet and she leaves in 1 week with the modem, i tried to subscribe but it … -
Why isn't my network appearing on my devices?I just self installed my modem/router. All lights are on, i received a prompt from fizz to rename n…
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Is the internet plan unlimitedI just want to know for sure that the 120 mbps internet plan is unlimited.
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Spike in my connection ?Hello, I did notice yesterday that when my modem become hot the connection become unstable and I go…
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How to reset modem after being in bridge mode?I recently tried out a new router and then put my modem in bridge mode, but I have removed the rout…
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I will move to this house on August 30th. It is a residential home for me, not a commercial oneI will move to this house on August 30th. It is a residential home for me, not a commercial one
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Why fizz internet have no service in an area where videotron have?I am moving soon but my new area does not appear on fizz service area. However I know people there … -
Is there an NTP server that we can ping that could be already available to Fizz customers ?Hi, I would like to know if there is a NTP Server that Fizz already provides to its customers. This…
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My modern is not connected to the internetMy modem just isn’t connected to the internet, I’ve tried manually unplugged it and restarted via t…
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Wifi not workingMy internet is not working, it’s the second time this happens this week. I tried chatting through F…
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Internet down since August 17th - Eastern TownshipsAnyone else experimenting this issue ? I have reached out to customer service and they are not help…
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Password not working ?Password not working
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What kind of Coaxial cable does Fizz uses?I want to buy a longer coaxial cable, what kind is recommended for maximum performance? -
Why i cant reset modem even in holding more than 10 second the reset bottom?Unabe to reset modem the modem is 2 days old and connection by cable is new. No way to get it work …
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Can I buy a new RJ11 cable to replace the provided one?The provided cable (supposedly RJ11) only have two pins while RJ11 cable normally have 4 pins (from…
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Changing plan. Will i keep my 2$/1$ off coupon / month ?I’m currently trying to switch my plan for 60 mbps. On my current plan, I have 3$ off. But in th…
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How do I get someone to contact me?I have been present at my apartment for the past two appointments I have scheduled and I've not be…
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Modem backup battery?Hello, I had a few electricity outages the last few days and I have to reset my modem because it lo…
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Is there a way that show us how much data has been used on our residential Internet plan.Is there a way that show us how much data has been used on our residential Internet plan. I know it… -
How come i went from 90-110mbps to 15-30mbps this week?Internet was working fine until this week, I didn't change anything so i don't know why this is hap…
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Router password?I forgot my router password. How do I reset it
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How can I change the date of my appointment with the installation technician?How can I change installation date for the earliest date possible?
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Use external routerCan I use my own router with Fizz internet?
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Why does maintenance grid takes so long... I have no internet signal since 12... It's 22:27 now..?One of your o line guys answered when I fell asleep to tell me that my modem was offline and there …
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Will this work with telus tv?I don't have cable tv only telus tv. With this still work? And I don't have any extra open cable …
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