i can’t seem to find the chat bubble to contact the customer service??

Dahlia A.

i’m trying to chat with someone and followed all the instructions to get there but it doesn’t appear anywhere on my screen

Fizzy

Hi Dahlia

Here's how to contact customer support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Go to one of the FAQ help link: https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account
3- The green chat bubble should appear after a few seconds in the bottom right corner.

If you are having trouble, please make sure to disable any ad blockers you have. You can also try with a different browser or another device.

Yelena

If the chat bubble doesn't appear, it means that all the reps are busy at the moment.
You can send them your message by messenger. They reply within a few hours.

Victoria C. #24523

The easier to do that is via facebook

Marcel N. #4973

Use their Facebook page. Its fast and their answers are very helpful. They also follow up to make sure you are satisfied. Works great for me. Hope you get your answer fast.

Samuel C. 64723

Either the green bubble will show up in the solution pages. Or you can contact them on Facebook as others pointed out.

DLB

You can also use Messenger to contact Fizz support.
https://www.facebook.com/fizzca/