Most Recent Discussions
Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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Will the technician call me when he is arrived for the installation of the modem?Will the technician call me when he is arrived for the installation of the modem? How do I know he … -
I cant subscribe?My roommate has Fizz internet and she leaves in 1 week with the modem, i tried to subscribe but it … -
Why isn't my network appearing on my devices?I just self installed my modem/router. All lights are on, i received a prompt from fizz to rename n…
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Is the internet plan unlimitedI just want to know for sure that the 120 mbps internet plan is unlimited.
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Spike in my connection ?Hello, I did notice yesterday that when my modem become hot the connection become unstable and I go…
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How to reset modem after being in bridge mode?I recently tried out a new router and then put my modem in bridge mode, but I have removed the rout…
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I will move to this house on August 30th. It is a residential home for me, not a commercial oneI will move to this house on August 30th. It is a residential home for me, not a commercial one
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Why fizz internet have no service in an area where videotron have?I am moving soon but my new area does not appear on fizz service area. However I know people there … -
Is there an NTP server that we can ping that could be already available to Fizz customers ?Hi, I would like to know if there is a NTP Server that Fizz already provides to its customers. This…
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My modern is not connected to the internetMy modem just isn’t connected to the internet, I’ve tried manually unplugged it and restarted via t…
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Wifi not workingMy internet is not working, it’s the second time this happens this week. I tried chatting through F…
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Internet down since August 17th - Eastern TownshipsAnyone else experimenting this issue ? I have reached out to customer service and they are not help…
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Password not working ?Password not working
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What kind of Coaxial cable does Fizz uses?I want to buy a longer coaxial cable, what kind is recommended for maximum performance? -
Why i cant reset modem even in holding more than 10 second the reset bottom?Unabe to reset modem the modem is 2 days old and connection by cable is new. No way to get it work …
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Can I buy a new RJ11 cable to replace the provided one?The provided cable (supposedly RJ11) only have two pins while RJ11 cable normally have 4 pins (from…
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Changing plan. Will i keep my 2$/1$ off coupon / month ?I’m currently trying to switch my plan for 60 mbps. On my current plan, I have 3$ off. But in th…
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How do I get someone to contact me?I have been present at my apartment for the past two appointments I have scheduled and I've not be…
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Modem backup battery?Hello, I had a few electricity outages the last few days and I have to reset my modem because it lo…
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Is there a way that show us how much data has been used on our residential Internet plan.Is there a way that show us how much data has been used on our residential Internet plan. I know it… -
How come i went from 90-110mbps to 15-30mbps this week?Internet was working fine until this week, I didn't change anything so i don't know why this is hap…
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Router password?I forgot my router password. How do I reset it
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How can I change the date of my appointment with the installation technician?How can I change installation date for the earliest date possible?
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Use external routerCan I use my own router with Fizz internet?
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Why does maintenance grid takes so long... I have no internet signal since 12... It's 22:27 now..?One of your o line guys answered when I fell asleep to tell me that my modem was offline and there …
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