Inconsistent speed?

Steve S. #29753

I have a 60/10 service and for no apparent reason, during a video conference, the service intermittently drops to 0 Mpps for a few seconds

Mike

It can be the Wifi did you try with the ethernet cable?
Sometime a modem restart helps.

Try to disable the band steering and the ATF

1- With your prefered browser go to 192.168.0.1
2- login using the username cusadmin the password is your wifi password
3- Go on Wireless → General settings → 5.0GHz
4- Disable Band steering
5- ATF → 2.4G and disable the ATF option
6- ATF → 5G and disable the ATF option
7- Click on save the modification

The modem should reboot wait couple of minutes

Lieux

Steve did you try to restart your modem? That’s not normal.

Steve S. #29753

Lieux: no, that's not normal!
Mike: I've disabled steering but I'm hesitant to disable Airtime Fairness as it will increase the likelihood of congestion. No?

Steve S. #29753

Lieux: I restarted and have the same result
Mike: How does disabling Airetime Fairness help?
Other question: Can I give a specific amount of bandwidth to certain clients?

Lieux

Sorry your question is too specific for me. Mike will help you... did you try with a personal router?

Lieux

Help... https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

Juan G. #29462

It happens sometimes indeed. I usually restart my modem in these cases. It helps sometimes.

Victoria C. #24523

Mike seemed to offer a good solution, I would try that!

Martha G. #29458

Wow, that’s a huge problem. Hopefully it won’t happen to me when I switch to fizz internet

Samuel C. 64723

Mike said it best !

Whizz

Hi Steve,
In order for us to be able to assist you in this matter directly, I highly recommend you contact us at your earliest convenience.
Here you can find more information about how you can do that: https://fizz.ca/en/contact-us
Have a good one!
Andrei

Martha G. #29458

Have you found your answer? Can we close the thread?