buggy modem software?

Roman S. #27149

Hi, I experience such issues with my modem (CODA).
1. The web interface constantly stops working (page 192.168.0.1 is not loaded).
2. Sometimes wi-fi stops working on all devices
3. Sometimes wi-fi stops working on some devices.
(when 2 and/or 3 happens - usually at this time modems web interface is not working)
4. From time to time the internet connection is lost for a few seconds. This looks not related to 1, 2, and 3.
To solve 1, 2, or 3 - Modem OFF and ON always helps. But it is really annoying to do this every second day

Mike

You can try to make a factory reset to see if they can solve your problem

The factory reset will set the modem to original settings by pressing and holding for 20 seconds the small button at the back of your modem, with a pen or a paperclip.

If it doesn't work, here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Do not hesitate to mark this answer as the best

Matthew A. #24717

You may have interference with other modems in you area. Try changing the channel under advanced options. If it isn’t that, Contact Fizz and maybe they will replace your faulty modem?

MichelP

Roman,
Have you tried to reset your modem?
Press in with a needlle 35,40 seconds the reset button back in the center of the modem.
Released it after and wait 3,4 minutes to see all the lights of the modem coming back.
If your computer is connected to your modem with an ethernet câble, you'll see on the screen:
Easy connect.
Just types twice the factory password (back of your modem.
Your internet connexion is supposed to be 100%, fonctionnal.
And reconnect all your devices with this password to your wifi-network.
I hope it will help you.

Victoria C. #24523

It could be the issue indeed. There was someone else with a similar question a couple of days ago. Use the search function pleaee

Roman S. #27149

Thanks for your answers. I reset modem from the interface ("Factory reset") because holding the small button at the back for 20 sec did not work. I will test the next couple of days and let you know.
PS After a few days
Yesterday, 8/31, Wi-Fi stopped working. In the web interface, wi-fi tab looked like attached. On refresh, the modem interface did not respond. Modem was restarted and changed wifi-channel.
Today, 9/1 modem interface was not working from phone and from browser, however, wi-fi and internet through cable still working. After Modem was restarted (OFF - ON) both the app Fizz Wi-Fi and web interface from browser still not working, Internet is working.