Can't seem to add internet to my account, why?

Austin B.

I ordered a SIM card to begin service with Fizz and then I was trying to order the internet service and for whatever reason, it won't let me add it and request a modem. Help !!!!!

Fizzy

Hi Austin

What error message do you get?

Please close your browser, clear browser cache and retry.
Can you try with another browser or another device?

Also be sure to enter a referral code if you are a new customer (when activating your first plan).
https://community.fizz.ca/questions/2198337-place-referral-codes
Yes my referral code is available. We will each receive $25 credit once your second payment is made.

LemonHead

You could try another browser. That might help.

Samuel C. 64723

Try to open your Fizz account from a computer on different browsers. It often works better with Google Chrome on a computer.

Matthew A. #24717

Is there a problem with you address? Does someone already have Fizz Internet where you live or if you just moved you will be blocked from adding internet. Is internet available in you area
https://fizz.ca/en/faq/what-can-i-do-if-fizz-home-internet-is-not-available-at-my-service-address

Juan G. #29462

What is the exact wording of your error?

Martha G. #29458

That might be because of your address! Does someone else have fizz account at your address?

Alexandre P. 40143

Try on an other device

Whizz

Hi Austin,
Can you tell us what error do you receive exactly when you try to subscribe to Fizz Home Internet?
You could follow the steps in the FAQ here for assistance as well:
https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet
Have a good one!
Andrei