Why isn't my network appearing on my devices?

Mathieu B. 65725

I just self installed my modem/router. All lights are on, i received a prompt from fizz to rename network and create a new password. Then nothing. Network isn't showing up on any devices.

Alexander Y.

I would say unplug and plug the modem again

Stanley M.

You should try to unplug and wait at least a minute before replugging the connection might then work. Otherwise try reachong out to support for help. Good luck

Fizzy

Hi Mathieu

The SSID of the modem is likely hidden and not being broadcast.

In this case since you just received the modem, you can reset it to factory settings. Press and hold down on the reset button behind the modem for at least 10 seconds.
Then you can follow the setup instructions posted here:
https://fizz.ca/en/faq/how-install-my-wi-fi-modem

MichelP

Mathieu,
You can do a reset of your modem.
Just insert a pin about 35,40 seconds into the reset button located back in the centre of the modem.
Released it after and wait 3,4 minutes to see all the lights of the modem coming back.
If your computer is connected to the modem with an ethernet câble, you'll see on the screen:
Easy connect.
Just types twice the factory password indicated back of your modem.
Your internet connexion is supposed to be 100%, fonctionnal.
Just reconnect all your devices with this password to your wi-fi network.

Olivier R. #3666

Thanks for the question

Mathieu B. 65725

None of this worked? HOW DO I CHAT WITH CUSTOMER SERVICE??!! HOW? I've scrutanized every inch of this website and can't find a way to chat with anyone from Fizz!

Victoria C. #24523

Have you found an answer to your question here?

Whizz

Hello Mathieu,
I apologize for the situation that you experience, I suggest you reach out to our support where you can have this resolved.
Our contact methods can be found on the following FAQ https://fizz.ca/en/contact-us, you need to be connected into your account and click on Help, which is on mid-right of your screen, then click on Contact Us, or simply click on the link I've provided.
Keep in mind that the answer on Facebook messenger is not in real-time and a delay can be between your question and our answer, that is why I suggest you contact us by chat for a better resolution in realtime.
In the meantime, I suggest you check other members' steps and advice.
Have a good one!
Nicolae Bogdan