Payment for my internet

Lubens

Hi there ,
My internet was cut off because I didn’t have the money on card, it’s almost a week with no internet. Can someone help please?

Fizzy

Hi Lubens,

If you cannot make a payment, you'll have to contact Fizz customer service.

Here's the FAQ from Fizz regarding payment issues:
https://fizz.ca/en/faq/how-do-i-fix-payment-issue

Here's how to contact customer support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Go to the FAQ help link above
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Yelena

When you're logged in to your account, you have the option to force payment. Update your credit card details if it has changed. If it doesn't work, contact the support by chat between 8am and 9pm or by messenger.

Olivier R. #3666

Please pay your credit card

Matthew A. #24717

Did you try to "make monthly payment now" to reactivate your account?

Juan G. #29462

Unfortunately, only customer support of fizz will be able to help you

Victoria C. #24523

You should always ensure that money is on your card, otherwise such a problem might repeat again

Samuel C. 64723

That’s unfortunate! Hope everything gets dealt appropriately.

Whizz

Hello Lubens,
Apologies for the situation encountered.
Checking your account I could see that your services are active and working.
Is the situation still present on your end, could you please confirm that all is working?
Cheers!
Nicolae Bogdan

Fizzy

Once your payment has been received and confirmed by Fizz (please allow a delay of up to two hours), your plan will be reactivated.

You may also have to reboot your modem to restore service.