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My Mobile
Questions and answers about mobile services: data rollover, data gifting, the SIM card, activation, Add-ons, roaming, etc.
Discussion List
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Still connecting to FIZZ EXTHi, Under the coverage map my home address clearly shows within Fizz's subscription area. It's a… -
Ticket# 291615Hello , I had a problem adding funds to my portfolio, after talking to customer service they opened… -
Incompatible phone any solution?Hello, I am new to Fizz and I made a error by signing up for Fizz with an incompatible phone number…
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SIM Card TrackingDoes Fizz give you tracking for the SIM card? I saw this post on the Fizz forum, but it does not di…
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I Need to change my sim card on my existant accountantPlease help they Say to contact you
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Plan change problemI changed my mobile plan couple days ago, I received the confirmation and appeared that it will be …
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Very slow internet for 4 hours now.I am facing super slow internet in my home for almost 4 hours now, i have tried whatsapp messaging,…
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Can not make a call form quebec to anther provinceI have Canada coverage plan, when I try to call a number in New Brunswick, I get a message saying t…
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cards expired problemPlease HELP, When i try to activate my sim cards, i'm stuck. It said that all my cards are expir…
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When travelling to the US, is it better to pay a month Canada/US coverage, or just get an Add On?I will only be there for a long weekend, and will mostly use data.
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Samsung A54 unable to connect to network.Hello, Yesterday I ported my phone number to Fizz. I went through the activation procedure and re…
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Using Vanilla cardHi everyone, got my sim card and trying to activate but when I get to the payment section, it won't… -
Credit card expiredHello, I am trying to active a new sim, but at payment method stage, fizz told me my credit card…
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International call included in my plan, but I can't make a call.Hi, I am a new customer and just open the plan with 1000 min international calls to China. However,…
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Unable to access dataIn my account on the fizz website, it says I have 15GB of data I can still use (0MB used). Yet, on …
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No Mobile Internet Detected on Xiaomi Redmi Note 12s phoneHi everyone, I activated the Fizz sim card today. My coverage is in Toronto, Ontario. Followed …
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No Mobile Internet Detected on Xiaomi Redmi Note 12s phoneHi everyone, I activated the Fizz sim card today. My coverage is in Toronto, Ontario. Followed …
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Roaming to KoreaHello, I am planning to travel to Korea for about 11 months next year. If I use the pay as you go…
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Roaming to the US for two days from quebec - please hlpe clarifyHi I'm going to the states for two days I have $16 in my wallet and it seems that I cannot do a pay…
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Poor and non existent service during the power outI live in south shore and the power was out for 18 hours for thousands of homes. During this period…
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Data roaming: validityGood morning. I just purchased fizz data package for travel. My understanding is that it will be …
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Data usage in the US?Hi all 👋 Brand new Fizz user here. I live in Ontario normally, but I am currently in the US. I s…
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Points for gifting past 25?I know you get points for gifting data, but there isn’t a badge past 25 donations. I’m confused,… -
Can I drop off a phone I don't want instead of sending it back?I also received a free SIM card with it. Do i have to return it as well? Thanks
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