Sim Locked

Theresa
Theresa Posts: 41 ✭✭
in My Mobile

Hi, I am currently in Europe and did not use my Fizz SIM card for a few months. I cannot remember my sim pin anymore. What can I do?

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 10,754 ✭✭
    edited February 17

    Hi @Theresa

    Did you try 1234 or if you locked use the puk if you locked https://fizz.ca/en/faq/how-do-i-use-puk-code-to-unblock-my-sim-card

    To unblock your SIM card right away, log into your Fizz account to reveal your PUK code (My Plans > Manage > Unblock SIM card). Type the code that is revealed into your phone.

     

    If you entered 3 incorrect PIN codes and your phone displays “SIM card blocked” or “Enter PUK code”, your SIM card has been blocked to ensure your security.

    To unblock your SIM card, you must enter a PUK (PIN Unlock Key) code.

  • Theresa
    Theresa Posts: 41 ✭✭

    I do not know where my Puk is. This is the issue.

  • elena code xzi4t
    elena code xzi4t Posts: 10,754 ✭✭
    edited February 17
    https://forum.fizz.ca/en/discussion/comment/6983176#Comment_6983176

    My Plans > Manage > Unblock SIM card). Type the code that is revealed into your phone.

    1. Log into your Fizz account and go to My Plans.
    2. Click on Manage and then Unblock SIM card.
    3. Click the slider to reveal your PUK code.
    4. Type this code into your phone to unblock your SIM.
  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 79 ✭✭

    If you have access to the Fizz website, look up your PUK. You find it under My Plans → Manage my plan → Unlock my SIM card. After you enter your pin incorrectly three times, your phone should ask your the PUK code and then allow you to set a new PIN.

  • Theresa
    Theresa Posts: 41 ✭✭
    Screenshot 2025-02-17 at 15.57.02.png

    I do not find the section "unlock sim card"

  • Theresa
    Theresa Posts: 41 ✭✭

    I found it , it was in the internet section and not in the phone section. I will try this now.

  • Theresa
    Theresa Posts: 41 ✭✭

    This is not working because the PUK has 8 digits and I can only type 6 digits. What do I do now?

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 79 ✭✭
    edited February 17

    If that is the case, are you sure you are talking about the sim pin and not your phone's unlock code? PUKs are standardized, they are always 8 digits. There is no way, your phone would get that wrong.

    If you have access to another phone, try in move the SIM card over to that phone and see if the SIM card registers then. If it does, it is not the SIM pin, it is some other security mechanism on your phone.

  • elena code xzi4t
    elena code xzi4t Posts: 10,754 ✭✭
    edited February 17
    https://forum.fizz.ca/en/discussion/comment/6983180#Comment_6983180

    Strange for me is on my mobile section, what phone are you using since the PUK must be 8 digit long

    Are you using an old samsung?

  • Theresa
    Theresa Posts: 41 ✭✭

    I am using iPhone 14 Plus

  • Theresa
    Theresa Posts: 41 ✭✭

    it worked now, all good but unfortunately, there is no roaming in Europe

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 79 ✭✭

    You should have access to roaming. Text messages are $0.03, you only need to add money to your Fizz Wallet. Incoming texts free. There also are data add-ons, 250 MB, 500 MB and 1 GB. Between $5 and $10.

    The only thing you can't do with Fizz Roaming is make or receive calls.

  • elena code xzi4t
    elena code xzi4t Posts: 10,754 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6983257#Comment_6983257

    In Europe you can only buy an addon for data

    The outgoing text message can be pays as you go, however, this can be done only using a Fizz's wallet, but the Fizz wallet can be bought only in Quebec and Ontario province

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