Why am I being threatened about abnormally high usage of partner networks?

Mark77

Why in the hell am I being threatened by Fizz in Manitoba? We are driving across the city of Winnipeg. We have not been out of province at all. What kind of scam is this? Total bullshit.

"We notice an abnormally high usage of partner networks (identified by Fizz EXT on the screen of your phone) for the mobile services in your plan associated to the number (204) xxx-xxxx. The majority of your usage (more than 50%) must be done in your subscription area on the Fizz network, regardless of the coverage area you chose."

BradDoell

Hi @Mark77

Here is the link to the FAQ on the topic

https://fizz.ca/en/faq/subscription-area-and-coverage-area

Not all of Manitoba is a subscription area. I live in Winnipeg and have never had a problem. I travel occasionally to areas in Manitoba covered by partner network, but have never had a problem.

As previously suggested, reach out to support.

We are only customers in this group and cannot resolve your particular issue.

Cheers,

Brad

elena code xzi4t

hi @Mark77

Did you contact the support this it can be an error

do you have the selection of the network operator set in automatic?

You should contact the support in order to get it verified https://fizz.ca/en/support

G225 code IRSGE

Hi for this contact the support for more information:

Contact us | Fizz

The majority of your usage (calls, texts and data) must be done on the Fizz network.

We reserve the right to interrupt or block access to our network of partner providers if you use your mobile service primarily on their networks for 3 consecutive payment periods.

Partner networks: How does expanded coverage work in Canada? | Fizz

Shmutz

You should make sure your phone connects to Fizz network and not Fizz EXT. You can do that in your phones network settings.

Coincidentally, I was told by customer service that using external networks longer than 3 consecutive months could lead to disconnection by them.