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My Mobile
Questions and answers about mobile services: data rollover, data gifting, the SIM card, activation, Add-ons, roaming, etc.
Discussion List
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SIM card not working.SIM card does not seem to be working. I Followed all the steps to activate phone but it does not t… -
Data is not working since July 1st 2021 in a phone plan that includes 3G dataHello, I have a Galaxy A51 phone and have been with Fizz since about March 2021 with 3G of data a m…
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No transfer authorization message receivedHi, I'm having trouble transferring my phone number from Fido to Fizz. I have done pretty much all…
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My sim card seem not to be workingMy sim card seem not to be working
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I have a Canada wide plan. Is it normal that I couldn't use my internet on my phone in Ontario?I have a Canada wide plan. Is it normal that I couldn't use my internet on my phone in Ontario?
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cancel my plan and numberI would like to cancel my plan and my number with fizz. How can I do that?
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I ordered one sim card but I received two by errors and got charged twiceordered one sim card but I received two by errors and got charged twice. One for activated yesterda…
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Can you approve my number transfer from Fizz to Bell?Hello, I have been on hold for a very long time with Fizz and Bell and have been trying to solve th…
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Sim not provisioned for voice after activationHello everyone, I can't access the voice line and the text message after a line transfert. I have a…
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Cant get phones to access Fizzrecieved a new sim card today. Cant get it to work. on 2 phones. Not sure if activation went throug…
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activation new sim cardtrying to activate sim card, asks me to chose my old provider the drop-down menu does not work? jus…
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Can't sign up for phone plan!Hiii! I just switched to fizz for my at home internet and that went smoothly but every time I try t…
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How to change my record of voicemail?Hi there! I would like to ask how to change my recorded greeting for the voicemail please? I want t… -
receive texts and calls abroadHi, I want to visit my friend in the UK for a while, want to only receive texts and calls during th…
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Can't see my planWhen I go on the website I cannot see my plan even tough its working on my phone. That makes me una…
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How can we contact fizz?We want to buy a plan but we arrive at montreal on August 1st. We want to buy two simcards with pla… -
Issues with Voicemail and lack of supportHey folks, I have two issues. I reported issues with my voicemail last week which seems to not let …
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Never received my SIM cardI ordered a SIM Card and never received it... Now Fizz website says it has been delivered and I can…
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my phone is not workingmy phone is not working
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Keeping my old numberHello, Can I keep my old cell number once i switch to Fizz mobile plan? Thank you :) -
Does anyone know if sending and receiving messages from shortcode numbers is still an issue?I've been reading around about cons of using fizz and the main one I've found is a lack of support …
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tailored number fee repeatedHi, I just activated my fizz membership and I chose to pay a 1$ fee to choose the four last digits…
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My sim card was shipped without an apartment number and was shipped back so I never got itCould I ask for it to be reshipped? Also there is no phone hotline to request assistance on this ki…
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Why does it load infinitely when I try to click on perks and upgrades?Fizz needs to pay people for customer service I shouldn't have to ask random people on the internet…
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Line not activatingHello, I opened a ticket on the 26th. I ported from videotron. My videotron sim isn't working, and …
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